Rating and review systems have begun to create a transparency about what does and does not work for us in the organizations that affect our lives.
From 1 star to 5 stars, and from “this company should stop treating its employees like robots” to “this is the best company I’ve ever worked for”, rating and review systems give people a way to influence employers as well as product and service providers.
We learn what our co-workers or co-consumers have to say about a job or school we are considering. We can find out if others are dissatisfied or satisfied, about a job or service. And we can express anonymously our own experience and opinion. Rating and review systems can help us meet important needs around work, school, health care, transportation, government, etc.
Businesses spend money to manage their reputation. Some negative ratings have caused companies to improve conditions for employees and improve products and services in order to boost their reputation. A good reputation helps to gain customers and employees, and a poor one can hurt.
There are hundreds of rating and review systems. Most of them are part of businesses that use ratings as a way to attract customers. Some hire people to go online to boost their ratings. Employment sites, like Glass Door, allow reviews, but their focus is on helping companies, including those with poor reviews, to recruit new employees. Companies like Yelp have been accused of removing negative reviews.
There are scattered non-profit sites designed to help one particular group, like potential union members or abused migrant farmers. But there is no for-profit site that can be trusted to keep the trust of users, and no not-for-profit site that tries to be helpful beyond its target population.
We at says-us.net propose to create a trustworthy, not-for-profit, rating and review site that can be used to tell the truth about our experiences as workers and consumers. From these ratings and reviews, we can see what needs to be changed, where, and by whom.
Future releases will allow people to contact each other, to propose action, and to find helping agencies and institutions, including those advocating union, political and economic action. We will move from anonymous complaint to coordinated action.